PLUSMiles program is a customer loyalty program by Projek Lebuhraya Usahasama Berhad (PLUS Berhad) to reward its registered PLUSMiles members.

The New PUSMiles Program offers exciting rewards to its members as follows:

• Faster points collections
• More redemption products & services
• Easier redemption channels
• Discounts & privileges with PLUSMiles partners

PLUSMiles portal is a portal where members can access into their PLUSMiles account information, points rewards, discount privileges and view toll transactions.

Basic requirements to become PLUSMiles member are: 

•  All 18 years old and above customers who reside in Malaysia, Singapore & Thailand 
• Registration is compulsory 
• All vehicle classes. However, entitlement for Points Rewards are only applicable to Private Vehicle.
• Registration valid for individual only

Private vehicle means individual owned vehicles. In order to collect points, your vehicle class must be Class 1 in all PLUS Highways except for Jambatan Pulau Pinang for Class 2.

PLUSMiles Touch ‘n Go card price is RM10.00

There is no difference between the normal Touch n' Go card and PLUSMiles Touch 'n Go card. Both cards are eligible for points collection as long as it is registered in PLUSMiles.

It is based on Touch ‘n Go usage, through a special designed card, member can Points Rewards, discount and privileges. Terms and Conditions apply.

Yes. Simply register as a PLUSMiles member you are entitled to Points Rewards and discount privileges from PLUSMiles participating merchants.

Yes. You must register your normal Touch n' Go card PLUSMiles Touch ‘n Go card at PLUSMiles portal at www.plusmiles.com.my  in order to enjoy all benefits and rewards offered by PLUSMiles Program. Points will only be calculated after account registration and card linkage.

Normal Touch n' Go and PLUSMiles Touch n' Go card can be used at all highways and other service providers. However, points entitlement will only be calculated for toll transactions at PLUS, ELITE, BKE, JPP, SPDH, LINKEDUA and LPT2.

Yes, you can add up to 10 cards only. If you wish to delete card, kindly email your request to customerfeedback@plus.com.my

Yes, you can delete your own Touch n' Go cards in PLUSMiles Portal. 

Yes, you can add up to 10 TNG RFiD Tag only. 

Yes, you can delete your own TNG RFiD Tag on PLUSMiles Portal. 

Only one TNG RFiD Tag can be installed and registered on a single vehicle.

For more information, please contact TNG Customer Careline by email at careline@touchngo.com.my or any of TNG’s social media handles including Facebook, Twitter and Instagram @MyTouchnGo

For more info on TNG RFID Tag, please visit https://mx.touchngo.com.my/faq 

1. PLUSMiles Points is given to private Class 1 vehicles (PLUS, ELITE, BKE, JPP, SPDH, LINKEDUA & LPT2) or Class 2 (Jambatan Pulau Pinang) only  
2. It is calculated based on distance travelled in kilometres (KM) from toll plaza to toll plaza for closed toll system at 1KM = 1PLUSMiles Point. For open toll system, it is calculated based on a fixed amount.
3. PLUSMiles Points will only be calculated from the date you register your RFiD Tag serial number into your PLUSMiles Account.
4. You can use your TNG RFID Tag on any toll lane that has MyRFID or RFID signage. For PLUS location, please refer to: List of PLUS RFID Toll Plazas 
5. For the other toll plazas on PLUS highways, kindly stay tuned as we will inform you once it is available

For more info on TNG RFiD Tag, please visit https://www.touchngo.com.my/consumer/toll/rfid

There are 2 ways as follows.

1. Automatic registration.
   • If the user/owner of the TNG eWallet account has given permission to share information with PLUS and is using RFiD on the PLUS highway, automatic registration will be made for new PLUSMiles members.
   • If the user has a PLUSMiles account, no new account will be registered but the user's RFiD information will be entered into the existing PLUSMiles account.
   • Subject to the terms and conditions.
2. Self-registration style 'self-register'
   • RFiD users can register as PLUSMiles members through 2 ways 
     1. PLUSMiles registration portal https://plusmiles.com.my/login
     2. PLUS Mobile App 

To become a PLUSMiles member, kindly follow these simple steps:

1. Visit PLUSMiles Portal: www.plusmiles.com.my 
2. Click “Log in/Register Here”
3. Click “Create Account”9
4. Key in details
5. Tick “I agree, to PLUSMiles Terms & Conditions and Privacy Policy”
6. Click “Register”
7. Check your inbox verification email
8. Verify your account 

No. All cards must be registered under a valid NRIC/passport number.

Please attempt to sign in first. In the events of login failure, please contact 1-800-88-0000 or fill in the customer feedback form. We will revert as soon as possible.

No. All TnG cards are eligible (Watson’s, Tesco, etc)

Members need to login using their email addresses. In the events of login failure, please contact 1-800-88-0000 or fill in the customer feedback form. We will revert once we have checked.

Please attempt to reset your password first but if it fails, please contact 1-800-88-0000 or fill in the customer feedback form. We will revert as soon as possible.

Please reset your password by clicking “Forgot password” at https://plusmiles.com.my/login and follow these steps:
1. Fill registered PLUSMiles email 
2. Check email inbox/spam/junk for reset password verifciation
3. Click link given to confirm on reset password
4. Receive email conatianing temporary password

Please contact 1-800-88-0000 or fill in the customer feedback form. We will revert as soon as possible.

Please contact 1-800-88-0000 or fill in the customer feedback form. We will revert as soon as possible.

Please copy and paste the link to your browser then click "Enter".

You will be redirected to PLUSMiles website and you will receive another email containing a temporary password. Please use that temporary password to login.

Most probably you entered a wrong password. Please copy and paste the received password to ensure accuracy.

Yes, members are strongly recommended to edit their passwords once logged in.

The PLUSMiles website works best in Google Chrome. Please switch to Chrome if you are using other browsers.
Kindly user follow the rules minimum of 8 characters (at least 1 alphabets, 1 numerical and 1 special characters)

There is no need to transfer points as points will be accumulated under one account. If you have a new card, just add the card to your account and you may start collecting points upon your journey.

Yes. Members are allowed to add up to 10 Touch n Go cards per account.

You are required to register  your PLUSMiles / TNG Card @ TNG RFiD Tag serial number into PLUSMiles account (at www.plusmiles.com.my or download PLUS App) to be entitled for the PLUSMiles Points when you travel at PLUS Highways using private Class 1 vehicles (PLUS, ELITE, BKE, JPP, SPDH, LINKEDUA & LPT2) or Class 2 (Jambatan Pulau Pinang) based on distance travelled in Kilometers (KM)

Do take note that we do not issue PLUSMiles points at Toll Plaza Bangunan Sultan Iskandar (BSI), Toll Plaza Tanjung Kupang (TTK) and in between LPT1 stretch from Toll Plaza Karak to Toll Plaza Jabor.

Generally, 1KM=1PLUSMiles Point

There are 2 ways on points calculation

1. Closed system: From plaza to plaza. Eg, the distance from Seafield to Subang is 12.9 km, so users can get 13 points.
2. Open system: Fixed amount of points. Eg, JPP (13km = 13 points), LINKEDUA (31.45km = 31 points)

PLUSMiles Points will only be awarded based on the date that your PLUSMiles / Touch 'n Go card / RFiD Tag serial number is added into your PLUSMiles Account.

You can view by following this steps:

1. Log in to your PLUSMiles Account
2. Click My PLUSMiles Points
3. Click Redeem Here
4. Click to My account and click My Order

Yes, more programs will be crafted as an avenue to collect PLUSMiles points. Kindly follow our social media for the latest updates.

Your points will be credited into your account 24-48 hours after you completed your journey.

Your points is valid for six (6) months on the monthly basis. For example, points earned in July 2020 will expire on 31 December 2020.

This is most probably due to several reasons:

• You haven't added any TnG card to your PLUSMiles account.
• Your toll transactions are not of PLUS highways
• You used vehicles other than Class 1 vehicles

If any of the above does not apply to your situation, please contact 1-800-88-0000 or fill in the customer feedback form. We will revert as soon as possible.

Unfortunately points will only start to be calculated based on the date that you added your card. Your past transactions before card linkage will not be awarded with points.

To change your card ownership, kindly contact 1-800-88-0000 or fill in the customer feedback form. We will revert as soon as possible.

Yes, you are able to collect Points with TNG RFiD Tag based on the date you add your TNG RFiD Tag in your Acocunt

No, there will be no extension period given to any expired PLUSMiles Points, unless otherwise determined or approved by PLUSMiles.

PLUSMiles members may opt to redeem from these channels:

• Products and vouchers that are available at the PLUSMiles Web Portal via the Redemption Page
• In-app redemptions via PLUS App at selected Rest & Service Areas

No, your PLUSMiles Points cannot be converted to cash.

You may start redeeming from as low as 250 points. Tip: lower priced redemption items can be found at our PLUS App!

Visit the PLUSMiles web portal, login to your account and choose from a variety of products that we offer. Simply checkout using your preferred redemption type, and wait for your redemption item to arrive to your doorstep.

Your item will be sent to you within 30 days. If it exceeds 30 days and you would like to know your order status, please contact 1-800-88-0000 or fill in the customer feedback form. We will revert as soon as possible.

It’s a new redemption option that allow members to redeem products using points and cash amount

You can only redeem PLUSMiles Points + Cash from the PLUSMiles Redemption page via Website

No, Points + Cash redemption is only available for the selected items in the PLUSMiles Redemption page via Website

No, the Points + Cash redemption point amount is fixed

No, the points deducted and cash transferred will no be refunded.

We advice you to ensure to carefully check the items, points and cash amount to be deducted before completing the redemption.

Payment method will be using Credit/Debit Card in the end of the redemption process

No, you Points redeemed and cash paid has include in the delivery fees

Yes, your PLUSMiles Points will be deducted once you complete the redemption process

As per our standard redemptions, your item will be sent to you within 3 weeks. If it exceeds 3 weeks and you would like to know your order status, please contact 1-800-88-0000 or fill in the customer feedback form at https://customer-feedback.plus.com.my

For e-vouchers, a code will be sent to your email account within 8 working days. 

Kindly log in to your PLUSMiles Account and visit to "My Journey Statement"

No, your toll transaction record will only be recorded in My Journey Statement based on the date you added your PLUSMiles/TnG Card.

We will only keep 90 days of your toll transaction record.